PH: 319-535-2130,

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Return Policy for Primo Slings
Our sizes displayed on our site are not stock sizes, but commonly purchased sizes. All slings are made to order at the time of order and shipped FAST!

Return Policy for Primo Slings
All of our nylon slings, tree saver straps, recovery straps, and polyester round slings are made to order at the time of order.  Due to the custom nature of our products, and they are not stocked items, we do not allow returns for our products. There are also safety concerns with items of this nature as it is difficult to determine what kind of strain, if any, a returned product has been under and is therefore not resalable.  If the order is received and is deemed an error on our part or defective, we will replace the slings at no charge.

If a sling or strap is damaged or defective, we would require images of the defect be sent to to be analyzed.  If the damage is ruled as defective, the lift sling or strap will be replaced at no charge.  If the damage is deemed due to use, cutting, chemical damage, or other types of misuse, the product will not be refunded or allowed for return.

All pre-approved returns should be sent with the RA# written clearly on the package to:

Primo Slings
1016 Walker St.
Waterloo, IA 50703

If you have any questions or concerns regarding the return policy or products you may wish to have analyzed, please feel free to contact us at 319-535-2130 or email us at